PÉREZ ORTEGA, G.; SOTO CAMARGO, A. M. Methodological proposition for processes improvement using the Harrington approach and the ISO 9004 norm. Revista Universidad EAFIT, [S. l.], v. 41, n. 139, p. 46–56, 2012. Disponível em: https://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/829. Acesso em: 17 may. 2024.