DAVID RINCÓN, R. Model for the implementation of a quality management system based on ISO 9001. Revista Universidad EAFIT, [S. l.], v. 38, n. 126, p. 47–55, 2012. Disponível em: https://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/947. Acesso em: 17 may. 2024.