Pérez Rave JI, Parra Mesa CM. The use of geometric distribution as an approach to the reliability of a technical support service from the users’ standpoint. Rev. DyC. EAFIT. 2011;45(153):87-99. Accessed November 12, 2026. https://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/80