R. David Rincón, “Model for the implementation of a quality management system based on ISO 9001”, Rev. DyC. EAFIT, vol. 38, no. 126, pp. 47–55, June 2012, Accessed: Nov. 11, 2026. Available: https://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/947