1.
Voelkl PeƱaloza JR, Silva Rueda JA, Solano Vanegas CM, Pulido Moreno LM. CRM approach. Customer perceptions about academic administrative processes and their value added. Rev. DyC. EAFIT [Internet]. 2011 Jan. 27 [cited 2026 Nov. 11];45(156):90-103. Available from: https://publicaciones.eafit.edu.co/index.php/revista-universidad-eafit/article/view/13