De la Hoz Freyle, J.E., Carrillo Rincón, E. and Gómez Flórez, L.C. (2014) “Organizational memory in customers feedback”, AD-Minister, (25), pp. 121–138. Available at: https://publicaciones.eafit.edu.co/index.php/administer/article/view/2559 (Accessed: 11 November 2026).