1.
De la Hoz Freyle JE, Carrillo Rincón E, Gómez Flórez LC. Organizational memory in customers feedback. AD-Minister [Internet]. 2014 Nov. 26 [cited 2026 Nov. 11];(25):121-38. Available from: https://publicaciones.eafit.edu.co/index.php/administer/article/view/2559