Habilidades blandas y productividad de los empleados: estado actual y propuesta de un modelo de impacto
DOI:
https://doi.org/10.17230/Ad-minister.46.6Palabras clave:
Productividad de los empleados, Productividad laboral, Habilidades blandas, Empleabilidad, Modelado con ecuaciones estructuralesResumen
Este estudio examina el impacto de las habilidades blandas críticas en la productividad de los empleados para apoyar el desempeño organizacional a través de una gestión eficaz de los recursos humanos. Se empleó el Modelo de Ecuaciones Estructurales (SEM) para probar el modelo propuesto, que incluía una variable latente endógena (productividad del empleado) y una variable exógena (habilidades blandas), con base en datos de 287 cuestionarios. Los resultados revelan una relación fuerte y significativa entre las habilidades blandas y la productividad de los empleados. Las habilidades blandas clave identificadas fueron la comunicación, la resolución de problemas y el trabajo en equipo; los factores significativos que influyen en la productividad incluyeron la capacitación del personal, la innovación tecnológica y el entorno laboral. Los hallazgos contribuyen a la limitada literatura sobre las habilidades blandas como impulsores del desarrollo humano y organizacional al ofrecer evidencia empírica de su impacto positivo en la productividad. Esta investigación destaca el valor estratégico de las habilidades blandas en la conformación de un modelo de desarrollo que mejora el desempeño de los empleados y apoya la sostenibilidad organizacional. El modelo proporciona un marco práctico para las empresas que buscan mejorar la productividad a través de iniciativas específicas de desarrollo de habilidades blandas.
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