Methodological proposition for processes improvement using the Harrington approach and the ISO 9004 norm

Abstract

The following article shows the elaboration of a methodological proposition for processes improvement, following the Harrington approach for processes improvement and the ISO 9004 norm version
2000, in a Services company. Based in these two methodologies an improvement sketch is built for the work orders process.

The last part of the report shows the conclusions on the development improvement process and it states some recommendations to transform improvement into a tool that generates new progress opportunities.