Vol. 45 No. 156 (2009)

Published: 2011-01-26

Editorial

Universidades ubicuas

Félix Londoño González

5-6
- PDF (Spanish)

Artículos

Application of an Evaluation Model and Implementation of a Software tool for Nasa Yuwe Evaluation

Luz Marina Sierra Martínez, Roberto Carlos Naranjo, Tulio Enrique Curieux, Diego Fernando Benavides Rodríguez, Óscar Andrés Benavides Rodríguez

11-23
- PDF (Spanish)
Organizational matrix design for employee process measurement

Jaime Humberto Martínez Díaz, Esther Susana Martínez Díaz

24-44
- PDF (Spanish)
Employee retention strategies: effectiveness and scope

Diego René Gonzales Miranda

45-72
- PDF (Spanish)
Sensitivity analysis of a hydrodynamic model to determine the relevance of physical processes and external forcings on the currents of the Punchiná reservoir (Antioquia)

Carlos Alejandro Escobar Sierra, Jesús Alberto Pérez Mesa

73-89
- PDF (Spanish)
CRM approach. Customer perceptions about academic administrative processes and their value added

Joseph Robert Voelkl Peñaloza, Jorge Alberto Silva Rueda, Clara Mabel Solano Vanegas, Luis Manuel Pulido Moreno

90-103
- PDF (Spanish)
Cómo se consiguen las buenas calificaciones*

Kurt Wiesenfeld, Leornardo García Jaramillo

104-106
- PDF (Spanish)