Editorial

Factor de Impacto

Félix Londoño G.
Abstract 528 | PDF (Español) Downloads 209

Page 5-6

Artículos

Income increase through management of the customer service level. A case of application

Guillermo Andrés González Vargas
Abstract 319 | PDF (Español) Downloads 1489

Page 9-18

Experimental courses; Learning methodology cathedra; Pedagogical innovation; Teaching – learning process; Bond with the authority Wish to learn

Ana María Vargas Betancur, Jeannette Lerner Matiz, Carlos Mario Henao Galeano, Gloria Elena Betancur Jiménez
Abstract 652 | PDF (Español) Downloads 384

Page 19-39

Consistency rules between requirement models of Un-Método

Carlos Mario Zapata J., Sandra Milena Villegas S., Fernando Arango I.
Abstract 1035 | PDF (Español) Downloads 3513

Page 40-59

Machinery assignment to machinists of a dyeing factory by means of simulation of the process. An application of Markov Chains

Martha Eugenia Álvarez Villa, Ramiro Orrego Posada
Abstract 627 | PDF (Español) Downloads 1883

Page 77-91

Resilient behavior of fi ne grain soils

Julián Vidal Valencia, Rodrigo Iván Osorio Mora
Abstract 749 | PDF (Español) Downloads 2479

Page 92-110

Studies on Graduated. Eafit University Experience

Alberto Jaramillo, Andrés Giraldo Pineda, Javier Santiago Ortiz Correa
Abstract 6648 | PDF (Español) Downloads 10356

Page 111-124