Editorial

Factor de Impacto

Félix Londoño G.
Abstract 884 | PDF (Español) Downloads 271

Page 5-6

Artículos

Income increase through management of the customer service level. A case of application

Guillermo Andrés González Vargas
Abstract 411 | PDF (Español) Downloads 1569

Page 9-18

Experimental courses; Learning methodology cathedra; Pedagogical innovation; Teaching – learning process; Bond with the authority Wish to learn

Ana María Vargas Betancur, Jeannette Lerner Matiz, Carlos Mario Henao Galeano, Gloria Elena Betancur Jiménez
Abstract 721 | PDF (Español) Downloads 443

Page 19-39

Consistency rules between requirement models of Un-Método

Carlos Mario Zapata J., Sandra Milena Villegas S., Fernando Arango I.
Abstract 1198 | PDF (Español) Downloads 3620

Page 40-59

Machinery assignment to machinists of a dyeing factory by means of simulation of the process. An application of Markov Chains

Martha Eugenia Álvarez Villa, Ramiro Orrego Posada
Abstract 719 | PDF (Español) Downloads 1994

Page 77-91

Resilient behavior of fi ne grain soils

Julián Vidal Valencia, Rodrigo Iván Osorio Mora
Abstract 870 | PDF (Español) Downloads 2564

Page 92-110

Studies on Graduated. Eafit University Experience

Alberto Jaramillo, Andrés Giraldo Pineda, Javier Santiago Ortiz Correa
Abstract 7138 | PDF (Español) Downloads 10730

Page 111-124