Importancia de los procesos y su aplicación en las organizaciones
Keywords:
Process, Customer, PHVA cycle, Value, Quality, Strategic Management, Management by processes, Integral management, Horizontal organization.Abstract
There is a worldwide trend to use process-oriented management as an appropriate methodology to fully satisfy customer’s needs. All theories and tools than focus on this matter, propose even better improvements. Accordingly, the purpose of this article is to explore some theories or methods used into process management area, an administrative proposal who have among its predecessors, contingency theory, the integral management, reaching up to the horizontal organization These proposals coincide in some methodological aspects, and, lead to process organization concept. This text does not pretend to establish some priorities or to assess some methodologies as the better ones. The reader is invited to identify what ideas are more practical to his own organization through comparison of the different trends.
Downloads
References
Andersen, Arthur. (1994). Las mejores prácticas. Editorial Norma. Bogotá. 262p.
Andrew, R. et al. (1997). La organización en la era de la información. McGraw-Hill. Madrid.
Evans, James R y Lindsay, William. (1999). Administración y control de la calidad. Thompson Editores. México. 785p.
Falconi, Vicente. (1992). TQC Controle Da Qualidade Total (No estilo Japonés). QFCD Fundación Cristiano Ottoni. Brasil. 220p.
Hammer, M. et al. (1994). Reingeniería. Editorial Norma. Bogotá. 226p.
Harrington, H. James. (1998). Mejoramiento de los procesos de empresa. McGraw-Hill. Bogotá. 309p.
I Bittel y J. Ramsey (1998). Enciclopedia del Management. (Vol 1). Barcelona. Océano Grupo Editorial.
Instituto Tecnológico de Monterrey. QFD. ITESM. México. 90p.
Keen, Peter y Mark McDonald. (2001). Diferenciece con E-Process. McGraw-Hill. Bogotá. 320p.
Ostroff, Frank. (1999). La organización Horizontal. Editorial Oxford. México. 256p.
Pérez Fernández de Velasco, José Antonio. (1996). Gestión por procesos. Esic Editorial. Madrid. 379p.
Roure, J. B. La Gestión por Procesos. Biblioteca IESE. Barcelona. 132p.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under aCreative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
