Operative factors for service management Application to a labor vocational training system

Abstract

A methodological framework is proposed in this article to study the operative factors of service productive systems using a systemic approach. A dynamic model is also proposed in order to assess its performance. This assessment is carried out using such metrics as total time duration of formative projects and effectiveness in the management of labor competencies transfer. The pilot case is a Labor Vocational Training System, part of a Technological Development Center in Colombia. This model is used to simulate and assess scenes in the system value stream. The resulting attributes with greater impact are, in order, the frequency in the follow-up of the training project, instructor suitability and to a lesser extent, the initial technical conditions of the trainee.