Main Article Content
The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer satisfaction, not only for consumer products and services, but also in the delivery of public service services. This paper uses innovation acceptance and technology adoption models to investigate the acceptance and satisfaction of taxpayers from introduction of new tax information system in Iran. By a review of existing models and related effective factors, a conceptual model has been developed based on DeLone-McLean model, and was applied on users in the Iranian tax information system. Findings of this research show that factors that lead to information transparency and more participatory users have a positive effect on innovation acceptance and the satisfaction of users of such technologies.
Download data is not yet available.
Innovation Acceptance; Customer Satisfaction; E-government; Tax Information System.
How to Cite
MORADI ABADI, Amitis; MORADI ABADI, Artonis; JAFARI, Abbas. Innovation acceptance and customer satisfaction. A survey on tax information systems. AD-minister, [S.l.], n. 30, p. 149-171, feb. 2017. ISSN 2256-4322. Available at: <http://publicaciones.eafit.edu.co/index.php/administer/article/view/4621>. Date accessed: 12 nov. 2018. doi: https://doi.org/10.17230/ad-minister.30.8.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under aCreative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).