Ocultamiento del conocimiento como obstáculo para la innovación en las organizaciones: Un estudio cualitativo de la industria del software

Main Article Content

Somayeh Labafi

Keywords

Ocultamiento de conocimiento, Intercambio de conocimiento, Gestión del conocimiento, industria del software.

Resumen

La transmisión  y la popularización del conocimiento entre el personal lleva a una sinergia funcional en el proceso de innovación de las organizaciones. Se ha encontrado que la mayoría de la investigación sobre organizaciones está relacionada con el intercambio de conocimiento, mientras que el ocultamien- to de conocimiento ha sido raramente investigado. Aquellas empresas  que operan en la industria del software están entre las organizaciones basadas en el conocimiento en que los empleados requieren poseer conocimiento especializado y habilidades para desempeñar  sus funciones.  La diseminación  del conocimiento  y de la información puede ayudar a las organizaciones a ser innovadoras  y a mejorar su ventaja competitiva. El presente  estudio indica que la información no fluye a través de los empleados de las organizaciones que sirvieron de muestra  y que los empleados prefieren esconder su conocimiento organizacional de sus colegas con el fin de mantener sus propios portafolios. Utilizando un sistema temático y entrevistas  como método de recolección de información, se extrajeron algunas cuestiones temáticas. Estos temas incluyeron: características  comportamentales,  complejidad del conocimiento, el poder de la persona que hace la solicitud, los incentivos que brinda la organización para el intercambio de conocimiento,  el nivel de confianza entre los compañeros de trabajo, el efecto de la ubicuidad de los medios de comunicación, la capacidad de aprendizaje del demandante  de conocimiento, el nivel de contactos personales con los compañeros de trabajo, los compañeros que resultan engañosos, la violencia y las reacciones  negativas por parte el ambiente organizacional.

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