Aceptación de la innovación y la satisfacción del cliente: una encuesta sobre los sistemas de Información tributaria

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Amitis Moradi Abadi
Artonis Moradi Abadi
Abbas Jafari


Aceptación de la innovación, Satisfacción del cliente, Gobierno electrónico, Sistema de información tributaria.


El ritmo de introducción al mercado de productos  y servicios  de base innovadora es cada vez más rápido y afecta significativamente la satisfacción del cliente, no sólo por los productos  y servicios de consumo, sino también en la prestación de los servicios públicos. Este artículo utiliza los modelos  de aceptación de la innovación  y de adopción de tecnología para investigar la aceptación y satisfacción de los contribuyentes en cuanto a la introducción de nuevos sistemas de información tributaria en Irán. A través  de una revisión de los modelos existentes  y los factores efectivos relacionados, ha sido desarrollado un modelo conceptual basado en el modelo DeLone-McLean y fue aplicado en usuarios en el sistema de información tributario iraní. Los hallazgos de esta investigación muestran que los factores que contribuyen a la transparencia en la información  y a generar usuarios más participativos tienen un efecto positivo en la aceptación de la innovación y la satisfacción  de los usuarios de dichas tecnologías.


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