Habilidades blandas y productividad de los empleados: estado actual y propuesta de un modelo de impacto
Main Article Content
Keywords
Productividad de los empleados, Productividad laboral, Habilidades blandas, Empleabilidad, Modelado con ecuaciones estructurales
Resumen
Este estudio examina el impacto de las habilidades blandas críticas en la productividad de los empleados para apoyar el desempeño organizacional a través de una gestión eficaz de los recursos humanos. Se empleó el Modelo de Ecuaciones Estructurales (SEM) para probar el modelo propuesto, que incluía una variable latente endógena (productividad del empleado) y una variable exógena (habilidades blandas), con base en datos de 287 cuestionarios. Los resultados revelan una relación fuerte y significativa entre las habilidades blandas y la productividad de los empleados. Las habilidades blandas clave identificadas fueron la comunicación, la resolución de problemas y el trabajo en equipo; los factores significativos que influyen en la productividad incluyeron la capacitación del personal, la innovación tecnológica y el entorno laboral. Los hallazgos contribuyen a la limitada literatura sobre las habilidades blandas como impulsores del desarrollo humano y organizacional al ofrecer evidencia empírica de su impacto positivo en la productividad. Esta investigación destaca el valor estratégico de las habilidades blandas en la conformación de un modelo de desarrollo que mejora el desempeño de los empleados y apoya la sostenibilidad organizacional. El modelo proporciona un marco práctico para las empresas que buscan mejorar la productividad a través de iniciativas específicas de desarrollo de habilidades blandas.
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Dabke, D. (2016). Soft skills as a predictor of perceived internship effectiveness and permanent placement opportunity. The IUP Journal of Soft Skills, IX(4), 26-42.
Darvishmotevali, M., Altinay, L., & Koseoglu, M. (2020). The link between environmentaluncertainty, organizational agility, and organizational creativity in the hotel industry. International Journal of Hospitality Management, 87. doi:10.1016/j.ijhm.2020.102499
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Deepa, S., & Seth, M. (2013). Do soft skills matter? Implications for educators based on recruiters’ perspective. IUP Journal of Soft Skills, 7, 7-20.
Deming, D. (2017). The growing importance of social skills in the labor market. Quarterly Journal of Economics, 132(4), 1593-1640. doi:10.1093/qje/qjx022
Farooq, R., & Sultana, A. (2021). The potential impact of the COVID-19 pandemic on work from home and employee productivity. j MEASURING BUSINESS EXCELLENCE j, 26(3), 308-325.
Gamal Aboelmaged, M. (2017). Knowledge sharing through enterprise social network (ESN) systems: motivational drivers and their impact on employees’ productivity. JOURNAL OF KNOWLEDGE MANAGEMENT, 22(2362-383). doi:10.1108/JKM-05-2017-0188
Gibson, L., & Sodeman, W. (2014). Millennials and technology: addressing the communication gap in education and practice. Organization Development Journal, 32(4), 63-75.
Gruber, L., Barni de Campos, D., Pereira, D., Hansch, F., & Borges, A. (2022). Training to develop soft skills for engineering students. Academic Journals, 17(4), 57-72. doi:10.5897/SRE2022.6753
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Harris, E., & Fleming, D. (2017). The productive service employee: personality, stress, satisfaction and performance. Journal of Services Marketing, 31(6), 499-511.
Haynes, B. (2007). Office productivity: a theoretical framework. Journal of Corporate Real Estate, 9(2), 97-110.
Igudia, P. (2021). Evaluating organisational change and employee productivity in Nigeria: a case study of Union Bank, Plc. European Scientifc Journal, 17(19), 208-229. doi:10.19044/esj.2021.v17n19p208
Infante-Alcántara, L., Araiza-Vázquez, M., & López-Pérez, J. (2023). Competencias blandas que influyen en la empleabilidad laboral de profesionistas egresados de ingeniería de una universidad del Norte de México. Formación Universitaria, 16(2), 1-12.
International Labour organization. (2014). Labour productivity. International Labour organization.
Kasten, A. (2014). Winning the war for talent with soft skills. Graduate Management News, 1-6.
Kelloway, E. (1998). Using LISREL for Structural Equation Modeling: A Researcher’s Guide. CA: SAGE.
Kumar, V., & Sharma, P. (2018). Leadership styles and their relationship with TQM focus for Indian firms: an empirical investigation. International Journal ofProductivity and Performance Managemenrt, 67(6), 1063-1088.
Larepublica. (4 de noviembre de 2022). Diario LaRepublica. Obtenido de https://www.larepublica.co/especiales/el-futuro-de-las-mipyme/ocho-de-cada-10-empleos-son-creados-por-una-mipyme-3482995
Larepublica. (30 de mayo de 2023). Diario la república. Obtenido de https://www.larepublica.co/economia/bogota-antioquia-y-valle-del-cauca-concentraron-casi-50-del-pib-del-ano-pasado-3626253
Mahfud, T., Jati, B., & Mulyani, Y. (2017). SOFT SKILL COMPETENCY MAP FOR THE APPRENTICESHIP PROGRAMME IN THE INDONESIAN BALIKPAPAN HOSPITALITY INDUSTRY. Journal of Technical Education and Training, 9(2), 16-34.
Manullang, M. (2017). The effect of soft skills, competence, and human relations skills on principal leadership. International Journal of academic research in economics and management sciences, 6(4), 14-27.
Minbaeva, D., & Collings, D. (2013). Seven myths of global talent management. The International Journal of Human Resource Management, 24(9), 1762-1776.
Mohammad, J., Quoquab, F., Halimah, S., & Thurasamy, R. (2019). Workplace internet leisure and employees’ productivity. Internet Research, 29(4), 725-748. doi:10.1108/IntR-05-2017-0191
Namdarian, L., Sajedinejad, A., & Bahanesteh, S. (2020). The Impact of Knowledge Management on Organizational Performance: A Structural Equation Modeling Study. AD-MINISTER, 37(4), 85-108. doi:https://doi.org/10.17230/
Namora, M., Zunaida, D., & Widayawati, E. (2023). THE INFLUENCE OF SOFT SKILLS AND HARD SKILLS ON THE PERFORMANCE. International Journal of Entrepreneur and Business Administration, 1(1), 89-99.
Nezu, R. (2001). Measuring Productivity OECD Manual. Paris: OECD.
Northeastern Global News. (3 de Octubre de 2014). Most business leaders believe innovation is critical for US colleges to remain globally competitive. Obtenido de https://news.northeastern.edu/2014/04/28/survey-innovation-higher-education/
Nwankpa, J., & Roumani, Y. (2024). Remote work, employee productivity and innovation: the moderating roles of knowledge sharing and digital business intensity. JOURNAL OF KNOWLEDGE MANAGEMENT, 28(6), 1793-1818. doi:10.1108/JKM-12-2022-0967
OECD. (2018). Compendium of Productivity Indicators 2018. En OECD, Labour productivity (págs. 40-41). Paris: OECD.
Olarinre Oladokun, S., & Taiwo Gbadegesin, J. (2017). Adequacy of core knowledge and soft skills in the performance of professional employees of real estate firms in Nigeria. Property Management, 35(2), 132-149. doi:10.1108/PM-02-2016-0008
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jun 30, 2025
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Muñoz, F. A., Pulido Reina, J. S., & Aguilar, D. C. (2025). Habilidades blandas y productividad de los empleados: estado actual y propuesta de un modelo de impacto. AD-Minister, (46), 127–152. https://doi.org/10.17230/ Ad-minister.46.6
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Fernando Andrés Muñoz, Universidad Militar Nueva Granada
Ingeniero Industrial por la Universidad Militar Nueva Granada; Especialista en Gerencia Integral de Proyectos por la Universidad Militar Nueva Granada; MBA en Dirección de Proyectos por la Universidad Viña del Mar, Chile. Docente – Investigador de la Universidad Militar Nueva Granada. ORCID: https://orcid.org/0000-0002-3670-8102
Jason Steve Pulido Reina, Universidad Viña del Mar
Administrador de Empresas por la Universidad Nacional de Colombia; Especialista en Gerencia de Logística Integral por la Universidad Militar Nueva Granada; MBA en Dirección de Proyectos por la Universidad Viña del Mar, Chile. Docente – Investigador de la Universidad Militar Nueva Granada. ORCID: https://orcid.org/0000-0002-4111-0842
Diana Carolina Aguilar, Universidad Militar Nueva Granada
Estudiante de Maestría, Universidad Militar Nueva Granada. Auxiliar de Investigación de Posgrado.
ORCID: https://orcid.org/0009-0006-4302-3351 Correo electrónico: est.diana.caguilar@unimilitar.edu.co
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