Assessment requirements for adequate knowledge management, case study in an organizational unit's operational support of a financial institution
Main Article Content
Keywords
knowledge management, quality management, organizations, business administration
Abstract
For many authors, the study from the viewpoint of resources gives organizations the strategic importance because of its intangible attributes, such that the analysis of assets based on information and knowledge, is of special interest as a source of competitive advantage. Thus, research aimed at evaluating the organizational and technological requirements that encourage knowledge sharing intention, this activity being vital in the process of knowledge sharing, in light of the findings in the scientific literature. Thus, firstly, a diagnosis was made by the method of the Partial Least Squares Regression (PLS), to consider the impact of organizational factors on intention to share knowledge. Secondly, we have identified organizational and technological requirements expected to assess and prioritize under the stamp of quality methodical trial provided by the Quality Function Deployment model. At the organizational field, the case study indicates that employees expect their associated actions to facilitate the sharing of knowledge are well recognized, and in the technological field indicates that collaborative tools present in the organizational unit to support operations a financial institution in Colombia, meets the three technological requirements identified most impact on the quality of knowledge management, which are, in order of efficiency, usability and functionality.
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References
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Alavi, M., & Leidner, D. (2001). Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Quarterly 25 (1) , 117–136.
Ayala, B., Ramirez, C., & Ocampo, M. (16 de Mayo de 2009). La ingeniería de requerimientos aplicada. Recuperado el 20 de 8 de 2012, de http://gimnasioblc.googlecode.com/files/ARTICULO.pdf
Bhatt, G. (2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of Knowledge Management, Vol. 5 Iss: 1 , pp.68 - 75.
Bock, G.-W., Zmud, R., Kim, Y.-G., & Lee, J.-N. (2005). Behavioral intention formation in knowledge. MIS Quarterly 29 (1) , 87–111.
Briones, G. (01 de Febrero de 1996). Metodología de la investigación cuantitativa en las ciencias sociales. Recuperado el 05 de Mayo de 2012, de http://arizaldo.jimdo.com/app/download/3352108154/5192a76f%2Fb13237ea0ad5cf9183db2cc48cedc275fa1cd195%2FModulo3+cuantitativa.pdf?t=1299381073
Cepeda, G., & Roldán, J. (2008). Aplicando en la práctica la técnica PLS en la Administración de Empresas. Universidad de Sevilla, España .
Chait, L. (2000). Creating a successful knowledge management system. IEEE Engineering Management Review. Vol. 28, no. 2 , pp. 92-95.
Chaverra, M. (16 de Julio de 2012). Los 'castigados' del sistema financiero. Recuperado el 1 de Septiembre de 2012, de Dinero.com: http://www.dinero.com/inversionistas/articulo/los-castigados-del-sistema-financiero/155161
Chen, S., & Li, G. (2000). Representation, ranking, and distance of fuzzy number with exponential membership function using Graded mean Integration method. Journal of Mathematical Sciences , pp. 123-131.
Chen, S., Chuang, Y., & Chen, P. (2012). Behavioral intention formation in knowledge sharing: Examining the roles of KMS. Knowledge-Based Systems , 12.
Fernandez, I. (1982). Construcción de una escala de actitudes tipo Likert. Madrid, España: Instituto Nacional de Seguridad e Higiene en el Trabajo, España.
Garcia, F., & Navas, J. (2004). El fenómeno tecnológico y su estudio en el pensamiento estratégico. Revista Marid, Monografía 9 , 63-87.
Gray, P. (2001). A problem-solving perspective on knowledge management practices. Queen’s University School of Business. , 23.
Gupta, A., & Govindarajan, V. (2000). Knowledge Flows Multinational Corporations. Strategic Management Journal Vol. 21 , 473-496.
Hasan, B. (2006). Delineating the effects of general and system-specific computer self-efficacy beliefs on IS acceptance. Information & Management , 565–571.
Horwitch, M., & Armacos, R. (2002). Helping knowledge management be all it can be. Journal of Business Strategy, Vol. 23 Iss: 3 , pp.26 - 31.
ISO. (2005). NORMA INTERNACIONAL Traducción certificada Certified translation Traduction certifiée. ISO 9000. Sistemas de gestión de la calidad. Ginebra, Suiza: Impreso en la Secretaría Central de ISO.
Kock, N. (Febrero de 2012). WarpPLS 3.0 User Manual. Recuperado el 10 de Septiembre de 2012, de http://www.scriptwarp.com/warppls/UserManual_WarpPLS_V3.pdf
Kulkarni, U., Freeze, R., & Ravindran, S. (2007). A knowledge management success model: theoretical development and empirical validation. Journal of Management Information Systems 23 (3) , 309–347.
Levina, N. (1999). Knowledge and organizations literature review. Organizational Learning, Cambridge, MA .
Lévy, J. (2006). Modelización con Estructuras de Covarianzas en Ciencias Sociales. Madrid, España: Netbiblo, S.L.
Liang, G., Ding, J., & Wang, C. (2012). Applying fuzzy quality function deployment to prioritize solutions of knowledge management for a international port in Taiwan. Knowledge-Based System , 9.
Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation. Organization Science. Organization Science , pp. 40-54.
Osorio, J. (2011). QFD difuso para la toma de decisiones multicriterio – Ejemplo de aplicación. Prospect. Vol. 9, No. 2 , 22-29.
Pentland, B. (1995). Information Systems and Organizational Learning: The Social Epistemology of Organizational Knowledge Systems. Accounting, Management and Information Technologies , pp. 1-21.
Piedrahita, S. (2007). Construcción de una herramienta para evaluar la calidad de un producto software. Recuperado el 31 de Agosto de 2012, de http://bdigital.eafit.edu.co/PROYECTO/P005.14CDP613/
Quintas, P., Lefrere, P., & Jones, G. (1997). Knowledge Management: a Strategic Agenda. Long Range Planning, Volume 30, Issue 3 , 385-391.
Tsoukas, H. (1996). The firm as a distributed knowledge system : A constructionist approach. Strategic Management Journal vol. 17. , pp. 11-25.
Universidad Politécnica de Valencia. (2008). Glosario de términos de testeo y calidad. Recuperado el 2012 de Agosto de 20, de eJournal Técnica Administrativa: http://www.cyta.com.ar/biblioteca/bddoc/bdlibros/glosario_9126/glosario_9126.htm
Zack, M. (1999). Developing a Knowledge Strategy. California Management Review, Vol. 41, No. 3 , 125-145.
Zadeh, L. (1965). Fuzzy Sets. Information and Control 8 , 338-853.
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Evaluación de requerimientos para la adecuada gestión de conocimientos, caso de estudio en una unidad organizacional de soporte operativo de una entidad financiera (Español)
Evaluación de requerimientos para la adecuada gestión de conocimientos, caso de estudio en una unidad organizacional de soporte operativo de una entidad financiera (Español)
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Oct 31, 2013
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Matínez Díaz, J. C. (2013). Assessment requirements for adequate knowledge management, case study in an organizational unit’s operational support of a financial institution. AD-Minister, (23), 71–102. Retrieved from https://publicaciones.eafit.edu.co/index.php/administer/article/view/1813
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Author Biography
Juan Carlos Matínez Díaz, Universidad Nacional de Colombia
Administrador de Empresas de la Universidad de La Salle. Ingeniero de Sistemas de la Universidad Nacional de Colombia. Profesor de la Facultad de Ingeniería de Sistemas. Universidad Antonio Nariño. Bogotá, Colombia.Authors who publish with this journal agree to the following terms:
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