The Impact of Knowledge Management on Organizational Performance: A Structural Equation Modeling Study
Main Article Content
Keywords
Knowledge management, Organizational performance, Structural equation modeling, Commercial companies
Abstract
This study attempts to investigate the role of knowledge management (KM) in commercial companies.
To this end, a literature review was made and relevant components were extracted to conceptualize
KM and organizational performance (OP), and the relationship between KM and OP was presented in
a theoretical framework. Secondly, to assess the proposed model, a questionnaire was given to 200
participants in five commercial companies, chosen through multi-stage stratified sampling. The data
were analyzed using structural equation modeling (SEM) and Lisrel 8.8. The results revealed that the
model enjoyed an acceptable degree of fit. The obtained coefficient (0.41) showed a direct impact of
KM indices on OP, indicating the significant and positive relationship between KM and OP dimensions
such as financial performance, quality of goods and services, staff members’ performance, innovation,
and customers’ level of satisfaction.
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Article Details
Leila Namdarian, Iranian Research Institute for Information Science and Technology
PhD in Science and Technology Policy, Tarbiat Modares University, Assistant Professor of Iranian Research Institute for Information Science and Technology (IranDoc), Tehran, Iran. namdarian@irandoc.ac.ir, https://orcid.org/0000-0002-1411-6368
Arman Sajedinejad, Iranian Research Institute for Information Science and Technology (IranDoc)
PhD in Industrial Engineering, Tarbiat Modares University, Assistant Professor of Iranian Research Institute for Information Science and Technology (IranDoc), Tehran, Iran. sajedinejad@irandoc.ac.ir, https://orcid.org/0000-0001-7705-6406
Somayeh Bahanesteh, University of Tehran
MA in Commercial Management, PN University of Tehran, West Branch, Tehran, Iran. somayehbahanesteh@aol.com, https://orcid.org/0000-0002-4928-3123
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